Terms and conditions
All Sales are Final....
If you receive your packaged damaged and you are present at the time of delivery make sure to take pictures and note with the driver any damages external and product damage, at that time you can open up a claim , if you are not present at the time of delivery and your package and product is damaged please call carrier immediately and make a damaged goods claim. If you cannot get results from carrier please notify us and we will open a claim on your behalf.
When your product leaves our facility it is in new condition and shipped UN-damaged in a UN - damaged box, we have no control over what happens after it leaves our facility.
Returns are not accepted unless the product is defective. Please take pictures and explain what the product defects are so that we may suggest proper applications, however in some rare instances the product may have a manufactures defect in which case we will replace or repair the product at our discretion.
Brinkman's Marketing or any of its employees associates DOES NOT MAKE AND SHALL NOT BE HELD LIABLE FOR ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANT-ABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. Brinkman's Marketing WILL NOT BE RESPONSIBLE OR LIABLE FOR ANY MANUFACTURER'S DEFECTS OR OTHER DEFECTS OF ANY KIND. IN NO EVENT SHALL THE LIABILITY OF Brinkman's Marketing BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT IN RESPECT OF WHICH DAMAGES ARE CLAIMED, NOR SHALL Brinkman's Marketing BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES OR LOSS OF PROFITS, EVEN IF IT IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSS.
Seller shall not be responsible for any losses or damages sustained by the Buyer or any other person as a result of improper installation or misapplication of the products. Buyer shall defend, indemnify and hold harmless Seller and its agents and employees against any loss, damage, claim, suit, liability, judgment or expense (including, without limitation, attorney's fees) arising out of or in connection with any injury, disease or death of persons (including, without limitation, Buyer's employees and agents) or damage to or loss of any property or the environment, or violation of any applicable laws or regulations resulting from or in connection with the sale, transportation, installation, use, or repair of the products by Buyer or of the information, designs, services or other work supplied to Buyer, whether caused by the concurrent and/or contributory negligence of Buyer, Seller, or any of their agents, employees or suppliers. The obligations, indemnities and covenants contained in this paragraph shall survive the consummation or termination of this transaction.
Returning Missing/Damaged Merchandise:
If you feel that you’ve received damaged merchandise, or are missing items in your package, please contact us as soon as possible, so we can take steps to replace or repair your product.
- Please check your package immediately upon receipt to confirm all ordered items are included. If items are missing or damaged, please contact us within 3 business days of delivery and we will expedite the shipment of your replacement items.
- Beyond 3 days of delivery but up to 15 days after delivery, we will replace any missing or damaged merchandise at our expense and freight shipment, but any expedited shipment fees are at the buyer's expense.
- After 15 days post-delivery,Heat Press Vinyl is not required to replace or credit for any damaged or missing merchandise in your shipment.
- If items are damaged, we may need photos showing the damage to properly file a claim for credit. Please retain any damaged product until after you have received your replacement products.
All products are guaranteed to meet their minimum performance requirements as set forth by the original equipment manufacturer. When a product fails to meet these expectations or requires repair/replacement, the warranty agreement is through the manufacturer and buyer is responsible for working with their representatives for warranty fulfillment.Heat Press Vinyl is not responsible for warranty repairs, replacement, or fulfillment. Contact us to obtain the manufacturer's appropriate contact information so that their technical team can resolve the problem or issue a replacement.
Returning Defective Merchandise:
If you feel that you have received defective merchandise, we will request that you speak with either our Technical Support department or the manufacturer to resolve the issue, depending on the type of product. Please read the following guidelines:
If the Product is Equipment
As all sales on equipment are final, we do not take back equipment. However, depending on the issue, either our Technical Support team can resolve the problem and a return may not be necessary or the manufacturer can provide direct support and process returns or exchanges based on the condition of the equipment and warranty agreement.
By clicking the “I Agree” button prior to making any purchase, you confirm that you have read and your acceptance of these Terms for Online Sales is a binding contract.